Estacell is not a chat widget with a phone icon. It starts at the switchboard and carries the conversation through every channel, every note and every reminder until the job is done.
Your phone system is already the busiest channel you have. Estacell treats it that way.
Name, history, open deal and the last message land on the screen of whoever’s extension is ringing — before anyone says hello.
Press call on a contact and your own extension rings first; when you pick up, the customer is dialled. No handset, no misdialled numbers.
Who is on a call, who is free, how many are waiting in each queue, and how long the longest caller has been holding.
Move a live call to another extension — blind, or after speaking to your colleague first.
Every recording sits on the customer’s card. Search the transcript instead of scrubbing through audio.
An unanswered call raises an alert, creates a contact if the number is new, and reminds someone to call back.
The call, the Instagram comment and the WhatsApp message are the same conversation because they are the same customer.
Phone, WhatsApp Business, Instagram, TikTok, Messenger, Telegram, email and web chat — assigned, tagged and closed the same way.
By region, by listing owner, by round robin, or by whoever answered last time. Nothing sits unclaimed.
Type a shortcut to drop in a full answer. Leave notes your customer never sees.
An Instagram or TikTok comment opens a thread like any message — and you can move it to DM without losing the history.
Not a chatbot pretending to be a person. Quiet work that saves your team from re-typing what already happened.
Each recording is transcribed and summarised in a few lines: what they wanted, what was promised, what happens next.
A promise made on the phone becomes a reminder, on the right person’s list, on the right day.
Missed call outside office hours, first contact from a new number, a deal gone quiet for a week — each can trigger a message or a task.
Every evening, each person gets their own day; the owner gets the whole office.
Calls, response times and outcomes per person — without standing behind anyone’s desk.
Book from the conversation, send the contract, collect the signature over SMS. (Contracts are on the Pro plan.)
A simple counter book for money in and out, with a signed receipt sent by SMS.
Each company gets a separate database. Your recordings and messages never share a table with someone else’s.
Connect your switchboard and one social account, message yourself, and see both land in the same inbox. That’s the whole demo.
No credit card · cancel any time · your data stays yours